PAYMENTS

  1. Payments

All prices and payments are in British Pounds Sterling. Payments can be made online through the website (PayPal) or by an electronic bank transfer.

You, the customer, shall pay Just Relax a non-refundable, non-transferable deposit in the sum of 50% of the total amount due for each person named in the reservation.The balance monies due shall be paid by the customer to Just Relax not less than 8 weeks prior to the date of departure. Bookings made less than 8 weeks prior to the start of the retreat must be paid in full at time of booking.

Online Payments:

The payment is taken in full. Deposit payments cannot be made online.

Via electronic transfers ( EFT):

If you want to secure your space by paying a 50% deposit (or the full amount) you can do it by bank transfer and you will receive an emailed bank confirmation within 24 hours. Just send us an email and we will explain all the steps you have to do. You will have to cover all the transaction fees. Just Relax Ltd should receive the total amount of your booking. Balance payable 8 weeks prior your arrival. Bookings made less than 8 weeks prior to that start of the retreat must be paid in full.

Cancellation

If payment of either the deposit or the balance is not received by the due date or all health and indemnity forms are not submitted within the required time frames then Just Relax reserves the right to cancel the reservation and retain the deposit. If we are able to resell your place then we shall refund the deposit to you less any difference between your booking price and the price at which we have resold your place.

In the event of cancellation by the customer, regardless of the circumstances, the following refund fees, excluding the deposit, shall apply:

  • Cancellation 2 weeks or less before due arrival date, 0% refund
  • Cancellation 2 to 4 weeks before due arrival date, 25% refund
  • Cancellation 4 to 8 weeks before due arrival date, 50% refund
  • Cancellation more than 8 weeks before due arrival date, 100% refund

Please note that all cancellations are only effective once confirmed via email by Just Relax.

In the event that we are able to resell your place on the retreat we will refund to you the remainder of the fees (including the deposit) less any difference between your booking price and the price at which we have resold your place.

Due to teacher cancellations or other situations beyond our control, Just Relax reserves the right to change bookings and shall inform the customer as soon as possible. Alternative arrangements will be offered but we do not accept responsibility for any costs incurred, including airfare, except where such is caused by our negligence or breach of duty to you. Where the alternative arrangements offered are not amenable to you then a full refund will be made.

In the case of compassionate or unforeseen circumstances necessitating withdrawal, either medical or death to immediate family or self, you may defer to the next available retreat upon application and paid fees will be transferred to that retreat accordingly. If not, should we be able to re-sell your booking, you will be refunded in full (less any difference between your booking cost and the price at which we resold your place).

If you choose not to travel at all, 100% of the total price will apply and no refund will be payable.

Please note that all refunds are subject to commission and/or bank charges.

Shared or Single occupancy

We only take 14 guests per week. All our accommodation is based on two people sharing in 6 rooms. We will make sure that the person you are sharing with will be of the same gender. If you would not like to share then you will need to buy both beds in the room.